myGov was no longer meeting the needs of customers and was operating on aging legacy technology. In a global context, myGov was not keeping pace with comparable platforms across the world. As the primary digital access point for government services, it was in need of a significant technology refresh and transformation to make it simpler for customers to access services.
We were asked to provide strategic support to uplift the myGov platform and operations.
The government agency had begun developing a platform to support the implementation of a new bill that aimed to enable consistent, safe and transparent sharing of public sector data.
We were asked to define the target state operating model including the roles and responsibilities, as well as to manage continued development and maintenance of the platform.
The Ways of Working sub-strategy was one of the major and more complex sub-strategies sitting under the agency’s technology strategy. It had touch points across the software delivery lifecycle and the broader technology environment.
We were asked to prepare a strategy that addressed the significant scale, complexity, and integration of Ways of Working across their technology services group. This included development of a blueprint depicting future Ways of Working in software development throughout the organisation.
