Services

Strategy

Business, technology and transformation strategy to refine or set the vision and future direction for your organisation or business area
Strategic and organisational reviews for an independent assessment of your organisation’s performance, where you might improve and recommended actions
Investment strategy including business case development to define investment options, with robust benefits modelling and the case for change
Business model design focus on the services you provide, customers you serve, partners you rely on, value you create and the costs to deliver
Operating model design and ways of working provide current and future state view of how the components of your organisation will need to come together to operationalise your strategy
Performance indicator and performance framework design to support tactical and functional environment measurement through to predictive analysis for operational and strategic application

Current and future-state process mapping to capture and define tasks, actors, decision points, quality gates, performance measures and supporting technology required to deliver process improvements
Process review, re-design and reengineering using design thinking and problem-framing techniques designed to shape solutions by understanding human needs
Process rationalisation, efficiency improvement and enhanced effectiveness though benchmark development, as well as identification/addressing of gaps, pain points and duplication
User-centric journey mapping and lean process methodologies map how work is done now to identify how might it be improved

Enterprise target-state architecture to capture and define digital and technology capabilities to enable the delivery of the business vision, deliver key services and meet strategic objectives
Business architecture and user requirements to depict interactions between people and information participating in services and processes
IT / applications architecture, application rationalisation and technology solution focusing on existing and planned application, components or services investments to deliver on strategic priorities and rationalise costs
Technology and digital strategy and advice ranging from program strategy design that clarifies the vison and goals through to program design and planning to achieve operational delivery
Planning for IT modernisation with innovative solutions to meet and leverage expanding business goals to improve services

‍

Cost modelling and cost reduction to capture the true cost of your activity and rationalisation to minimise costs without reducing quality
Pricing and charging frameworks to capture the cost of regulatory and non-regulatory activities, charging design including the nature (fee, levy), timing, charge amounts and who will be charged
Benefits identification and quantification to inform the development and design of target state measures and support the analysis of business case options

Stakeholder management strategies help set the narrative and direction for organising, monitoring, and maintaining relationships
Engagement in sensitive environments, and with challenging stakeholders providing a safe pair of hands for controversial and delicate topics, and potentially hostile participants
Stakeholder mapping and prioritisation to identify the right stakeholders, mediums and executive sponsorship for genuine engagement
Workshop planning, facilitation, data capture and analysis to frame the context and elicit the most valuable contributions that maximises engagement

Program governance, management and delivery to improve the effectiveness of programs in achieving outcomes and realising benefits for the organisation
Development of governance models that provide structure, stability and guidance while conveying appropriate levels of control
Program delivery models and program health checks that convey/assess performance against objectives, benchmarks and industry practices, and identify optimisation opportunities
Assessment of transformation readiness to better understand how processes, technology and people can adjust to improve the success of a transformation
Project recovery from strategic advisor roles to uplift of all project and program management services
Procurement management and advice to drive adherence to guidelines, ask the right questions, identify the right vendors and maximising value for money

Change management strategies and planning activities to establish and build understanding on the need for change and awareness of vision and objectives
Change readiness assessments to understand an organisation’s propensity for change and the effort needed to enact the planned change
Manage change initiatives from preparing and planning change, through to implementing and embedding culture and practices for continuous improvement
Change leadership and training delivers the relevant training packages, tools and resources to build ability to realise the change and achieve success
Communications to engage stakeholders with key messages, provide knowledge and tools to maintain momentum and ensure lasting changes